Shipping Policy

Thank you for choosing Soheho for your creative journey.

Below are the details regarding our shipping methods, rates, and timelines.

1. Shipping Destination

Currently, we only ship to addresses within the United States. We are working on bringing Soheho to the rest of the world soon!

2. Processing Time

All orders are processed and packed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Thank you for your patience.

3. Shipping Rates & Delivery Estimates

We offer Free Standard Shipping on all orders over $199.

For orders under $199, shipping charges will be calculated as follows:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	7-12 business days	$7.99
Express Shipping	4-8 business days	$15.99
Orders over $199	4-12 business days	FREE

*Please note: Delivery delays can occasionally occur due to carrier issues or weather conditions.

4. Eco-Friendly Packaging Promise 🌿

At Soheho, we love nature as much as we love crafting. We are committed to reducing our environmental footprint.

Plastic-Free: We strive to use 100% plastic-free packaging materials.
Recyclable: Your yarn and kits will arrive in recyclable cardboard boxes or mailers.
Minimalist: We avoid unnecessary fillers while ensuring your items are safe and secure.
Please recycle or reuse our packaging to give it a second life!

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Incorrect Address

Please ensure your shipping address is correct at checkout. Soheho is not responsible for orders shipped to an incorrectly provided address. If a package is returned to us due to an incorrect address, the customer will be responsible for the redelivery shipping cost.

7. Damages & Lost Packages

Soheho is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
If your package is marked as “Delivered” but you haven’t received it, please check with your neighbors or local post office first.
Contact: [email protected]